Frequently asked questions
Everything you need to know about us, our product and how to get the most out of our service.
Who we are
Conveyancing.com.au is Australia’s leading provider of digital conveyancing for real estate agents. We provide innovative digital solutions and bring real-time transparency to every stage of your client's conveyancing transaction. Supported by Australia’s largest conveyancing law firm, our legal directors have more than 50 years of combined experience in conveyancing and have settled over 25,000 properties to date. Given our vast experience dealing with real estate agents and the introduction of digital property settlements to Australia, we created Conveyancing.com.au to service the market at scale in an evolving and fast-paced modern landscape.
Our law firm is required to hold full professional indemnity insurance to adhere with the requirements of the Legal Practitioners Liability Committee. Our lawyers can also provide legal advice relating to property transactions in the states and territories that we operate within.
Because we have a registered law firm on hand, we can provide legal advice relating to property transactions in the states and territories that we operate within.
Conveyancing.com.au is currently available in NSW and VIC, with other states launching soon. If you want to experience digital conveyancing, get in touch via our contact page. We'll let you know as soon as it is available in your area.
The numbers
Our app is completely free for real estate agents. We charge our conveyancing clients a fixed fee for all our professional work, plus any necessary 'disbursements' that we incur, such as the Land Titles Office searches. Any quote we provide clients depends on the property location, its type (i.e. house, land, apartment, etc.), and if it's a sale or purchase transaction. This will be presented and agreed to by the client before they engage us.
We invoice clients at various stages throughout their property transaction — for the work we’ve completed and disbursements up to that invoice stage. We do not refund any fees already paid to us.
Our app is completely free for real estate agents. However, we require a retainer from clients after we have started our work for them. The balance is due at settlement and comes out of the settlement monies. Payment for the retainer is made either by credit/debit card or EFT.
Troubleshooting
Oops — that's our mistake. Please use the feedback form in the account tab of the app to let us know what isn't working and we'll get on it right away! If the problem is affecting one of your orders and is critical, please contact us ASAP via the 'Escalate Order' button within the app and we can help resolve the issue.
If you are currently logged out of the app, you can reset it by hitting the "forgot password" button below the password field on the sign in page and follow the prompts.
We're sorry! If you cannot find the answer you are looking for in our FAQ section, please head to our contact page and let us know we can help.
To create a new order, your account needs to be validated first. Please make sure you have activated your account from the link sent to your registered email. Once your account is activated, go to your order tab in the app. Up on the top right of the screen, you will find a "+ create new" button. This will open the order form and allow you to create an order for your client.
Talk to us
Like to know more? Our concierge is on hand to give you all the information you need.
Covid-19 Update
As the leading national digital conveyancing offering in Australia, we are uniquely positioned to serve our customers in these unprecedented times.
On 7 March Think Conveyancing implemented a comprehensive business continuity plan to better manage the impact of COVID-19. This will help with our ability to continue to serve you, our valued customers, and maintain the health and wellbeing of our team and industry colleagues.
While our main priority is to maintain our high level of care for our customers, we’d like to acknowledge the possibility of unexpected delays, interruptions, or noise disruptions. As a digital provider, we’re fortunate to have ease of business continuity in these evolving circumstances.
While customer visits to our offices may no longer be possible, we’re fortunate to be able to continue serving customers digitally throughout these evolving circumstances.
If you have any questions, feel free to reach out to us and we’ll do our best to help you.
Stay safe and look after each other.